Infrastructure Competency

Background

Competency Framework

As infrastructure technologies are evolving rapidly, we need to develop a competency framework to evaluate staffing and for pipeline development.

This competency framework can be used to develop customised training programmes for individuals (or teams) and also for evaluation of skills for promotion considerations.

Principle Considerations

Key points when creating this framework

• Enable focused development to build deep capabilities
• Relevant to business needs
• Set skills expectations for job-grade

Competency Mapping

Role Categories

As the infrastructure domain is very wide and most organisations may not have specialist in every type of skills, the mapping will be categorised to 5 main types of roles:

• Network Engineers
• Cloud Specialist
• Data Centers and Servers
• Systems Administration
• DevSecOps Specialist

Competency Areas

The skill areas for each competency can be viewed as such:

Network	Cloud Computing	Systems Administrators	DevSecOps	DC & Servers
Network Engineering	Cloud Native Technologies	Windows Administration	Pipeline Management	Hyperconverged Infrastructure
SD-WAN Technologies	Public CSP skills	Linux Administration	Site Reliability Engineering	Data Center Management
Firewall Adminstration	FinOps	Audit & Compliance	Quality Engineering	Server Management
		Middleware Management

Level of Competency

The level of competency can be categorised into 5 levels:

Level	Description	Test Question
L1	Understanding	Can you explain the subject ?
L2	Application	Tell me how you would apply this knowledge?
L3	Analysis	How would you perform root-case analysis related issues?
L4	Synthesis	How would you apply lessons learned to re-design the approach?
L5	Evaluation	How would you assess the effectiveness of your applied strategy?