Infrastructure Competency

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Competency Framework

As infrastructure technologies are evolving rapidly, we need to develop a competency framework to evaluate staffing and for pipeline development.

This competency framework can be used to develop customised training programmes for individuals (or teams) and also for evaluation of skills for promotion considerations.

Principle Considerations

Key points when creating this framework

  • Enable focused development to build deep capabilities
  • Relevant to business needs
  • Set skills expectations for job-grade

Competency Mapping

Role Categories

As the infrastructure domain is very wide and most organisations may not have specialist in every type of skills, the mapping will be categorised to 5 main types of roles:

  • Network Engineers
  • Cloud Specialist
  • Data Centers and Servers
  • Systems Administration
  • DevSecOps Specialist

Competency Areas

The skill areas for each competency can be viewed as such:

Network Cloud Computing Systems Administrators DevSecOps DC & Servers
Network Engineering Cloud Native Technologies Windows Administration Pipeline Management Hyperconverged Infrastructure
SD-WAN Technologies Public CSP skills Linux Administration Site Reliability Engineering Data Center Management
Firewall Adminstration FinOps Audit & Compliance Quality Engineering Server Management
Middleware Management

Level of Competency

The level of competency can be categorised into 5 levels:

Level Description Test Question
L1 Understanding Can you explain the subject ?
L2 Application Tell me how you would apply this knowledge?
L3 Analysis How would you perform root-case analysis related issues?
L4 Synthesis How would you apply lessons learned to re-design the approach?
L5 Evaluation How would you assess the effectiveness of your applied strategy?